VPN Frequently Asked Questions

What is the type of token offered?

  1. SMS TokenAlso known as/referred to as Soft Token.  These tokens are used via your own personal cell phone. Soft tokens require the use of text messaging, therefore personal charges may occur. This type of token is best used with unlimited text messaging plans.

Note:  Mini tokens are NO LONGER Available but if you have one, you can still use it to connect.

 How do I obtain a Florida Hospital Token?

  • If you would like to request a SMS Token, click here

 How do I log into VPN using a token?

 What do I do if I lost my token?

  • If you lost your personal cell phone that was setup with a soft token, please contact the MIS Support Center at (407) 303-8000

 How to I change my PIN for my token?


 SMS Token Self Service Site: